Smart Marketer Podcast

Communication Is Key (Part 2)

by Ezra Firestone

Do you take care of your business relationships? In part 2 of this 3-part series on Communication, our hosts talk about cultivating and maintaining strong business relationships. Molly describes how a lack of communication can destroy a successful business, and John gives us a rundown of a book that improved his communication skills. You’ll also hear how John’s parents approached communication, why honesty is so important, how stories dictate our emotions, and a whole lot more.

You’ll Learn:

  • Which book improved John’s communication skills
  • Why you should give others the benefit of the doubt
  • Why it’s important to make others feel heard
  • How poor communication can destroy relationships

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1:07 John reflects on the way his family approached communication.

3:58 A must read – Crucial Conversations: Tools for Talking When Stakes Are High

4:39 Why you should give others the benefit of the doubt.

7:37 Molly’s got John’s back!

8:50 Do you have someone at work you feel safe opening up to?

9:50 “I’ve seen stories…” Molly explains how poor communication destroys businesses and relationships.

11:36 Love what you do, and work with those you love (and who love you back).

13:09 Why conflict resolution is great, but conflict prevention is better.

14:37 Thanks for listening! For more content and to connect with us, give us a follow on Instagram @smartmarketerig!