But once a brand reaches a certain size, the benefits of scaling onto Amazon far outweigh the challenges:
Yes, the margins are lower than Shopify, BUT…
So are the CPAs, and now we’ve acquired thousands of new customers who were loyal Amazon shoppers — who were never going to buy from our Shopify store.
Yes, the platform can be volatile, BUT…
That’s true for every sales channel (iOS reminded us of that). By scaling onto Amazon, we diversified our revenue streams and made our business more stable overall.
Yes, the customer data is hidden, BUT…
Amazon has new tools that make it easier to build brand loyalty, increase repeat purchases and provide a customer-centric experience without owning the customer data.